Delete your Datum account
Operator: Datum, Indonesia · Contact: privacy@datumcards.com
You can delete your Datum account and the data associated with it at any time. This page explains how to do it from inside the app, how to request deletion if you no longer have the app installed, what gets deleted, and what we are required to keep.
Option 1 — Delete in the app (fastest)
- Open the Datum app and sign in.
- Go to the Profile tab.
- Tap Delete account at the bottom of the screen.
- Confirm. Your account and collection are removed and you are signed out.
This permanently removes your account; it cannot be undone.
Option 2 — Request deletion by email (no app needed)
If you have uninstalled the app or can't sign in, email us from the address linked to your account and we will delete it for you.
Send the request from your account email (or tell us which email/sign-in you used, Google or Apple). We verify ownership before deleting. We confirm and complete the request within 30 days.
What is deleted
| Data | Deleted? |
|---|---|
| Account profile (name, email, profile photo, account id from Google/Apple) | Yes |
| Your collection (cards, grades, certificate numbers, notes, acquisition price/date, favourites) | Yes |
| Card photos you uploaded | Yes |
| App preferences (e.g. language) | Yes |
What we keep, and for how long
After you delete your account, we delete or anonymise your personal data within 90 days. We may retain a limited amount of data for longer only where the law requires it or to resolve a dispute or prevent abuse — for example, minimal transaction or security logs. Such retained data is not used to identify you for any other purpose and is deleted when the legal basis ends.